We provide passenger and ramp services in 37 stations in Europe.
Passenger services
- Reservations and ticketing
- Check-In services and Departure Control Systems
- Arrival and Departure services (including transfer and close-out)
- Boarding assistance
- Special assistance for passengers with reduced mobility and for unaccompanied minors
- Baggage services and lost and found baggage services
Ramp services and traffic operations
- Ramp Handling:
aircraft loading and unloading, pushback and towing, headset, marshalling, toilet and water services, ground power, airstart, cleaning, de-icing, passenger ground transportation, crew transport, freight and baggage transfer, loading of catering, etc.
- Traffic Operations:
flight documentation and planning, crew briefing, weight and balance, load plan and load sheet, ground to air communication, flight supervision
We are serving cargo stations in Europe.
- Cargo terminal operations
- Warehousing and inventory control, cargo security
- ULD build-up and breakdown
- Dangerous goods and live animal handling
- Documentation for import and export, customs clearance
- Cargo transport to/from aircraft, tracing, airfreight trucking services
- Cargo Service Center representing more than 115 stations throughout Europe for cargo import truck handling
The Aviapartner Academy is the ideal partner for training on aircraft- and cargo-handling, our trainers are all highly qualified and have a large experience in the handling-business. We can offer training in the following areas:
Ramp Safety Awareness Training
1. Aim of the course: Familiarization with safety procedures on the ramp in order to create safety awareness.
After successful completion of the course, trainees will know the basic safety-rules and procedures for aircraft-handling.
2. Target group: All employees with operational duties on the ramp.
After successful completion of the course (test 80%), the trainees will receive an AP-Academy-certificate.
3. Required Foreknowledge: None
4. Course – Contents:
- The importance of safety
- The human factors
- The legal factor
- The economical and commercial factor
- Responsibilities in safety
- Accidents and incidents: definition, investigation, causes
- Traffic rules
- Service drives, taxiways and parking area
- Speed limits
- Aircraft and passengers; priority
- Risks on the Ramp
- Aircraft arrivals and departures
- Communication ground-cockpit
- Engine danger, dangerous aircraft parts
- Equipment (driving procedures, safety stop, ramp co-ordination manual, equipment danger)
- Fire prevention
- F.O.D.
- Weather conditions
- Dangerous goods
- Spills
- Report damages , defects and engine troubles
- Individual protection
- Working and driving with equipment and vehicles
- Unloading and loading of the aircraft
- Positioning equipment at the aircraft
- Fuelling and fire prevention
- Test (pass-score is 80%)
5. Timeframe: Theoretical Basic Ramp safety: 4 hours
6. Languages: Languages in which we can offer the training: Dutch / English / French / German / Italian
Manual Weight & Balance Training
1. Aim of the course: After completion of this course, students should be able to independently perform manual load control duties of non-containerized short haul flights.
2. Target group: Operations staff who are new in load control.
After successful completion of the course, the trainees will receive an AP Academy-certificate which is valid for 3 years.
3. Required Foreknowledge: Basic Operations knowledge (cfr Basic Ops – training)
4. Course – Contents
- The Load Control Process
- Terminology
- Determine Allowed Traffic Load and estimated Zero Fuel Weight
- Preparing Loading instructions
- Special load procedures (DGR, AVI, HEA, etc…)
- Balance of an aircraft and using Balance Charts
- Preparing the load sheet
- LMC-procedures
- Load Distribution Messages
5. Timeframe: 5 days
6. Languages:
Belgium : Dutch / English / French
France : French / English
Italy : Italian / English
Netherlands : Dutch / English
Basic Ops Training
1. Aim of the course: After completion of this course, students will know the basics of the operations-activities and the specific terminology.
2. Target group: New -inexperienced- operations staff.
After successful completion of the course, the trainees will receive an AP Academy-certificate.
3. Required Foreknowledge: None
4. Course – Contents:
- Introduction : IATA, ICAO, the airport, operations
- Communication : especially SITA and AFTN
- Meteo : most important phenomena, effects on aviation, reading and interpretation of meteo information
- ATC : organization / structure of ATC, flight plan (ICAa and computer plan), Eurocontrol, slot allocation
- Issues needing special attention during handling/loading
- Load control : introduction to weight and balance
5. Timeframe: Basic course: 4 days || Intro-session (for other than ops-staff): 1 day
6. Languages:
Belgium : Dutch / English / French
France : French / English
Germany : German / English
Italy : Italian / English
Netherlands : Dutch / English
Headset Training
1. Aim of the course:
- Familiarization with Headset Procedures / communication with the Flightdeck during pushback with tow tractor and start-up of the aircraft according to the standard safety procedures.
- Acquired competences; enables staff to perform headset communication and aircraft departure control
2. Target group: Experienced Airside-staff.
After successful completion of the course, the trainees will receive an AP Academy-certificate.
3. Required Foreknowledge:
- Basic Ramp Safety-training
- Knowledge of pushback-procedures
- English language
- Airport Driving License (if applicable)
4. Course – Contents:
Theoretical training: Communication
- Communication between ground (headsetter) and Flightdeck
- Communication between Flightdeck and Tower Parking Control
- Communication between ground (headsetter) and pushback driver
- Standard procedure and expressions (ICAO Alphabet)
- Headset Communication procedures (including hand signals)
- Walk around checks: technical explanation of all doors and latches
- Start up procedure aircraft engines (limited view of the flight deck)
- Start up procedure aircraft engines with problems
- Safety and emergency-procedures (Steering safety pin)
- Responsibilities
- De-/Anti-Icing initiation
Practical training (individual):
- Refresher Pushback- procedures and tow bar manipulation
- Live headset communication using a double Headset-connection, one for the trainer and one for the trainee
5. Timeframe:
Theoretical training : 4 hours
Practical training : 3 days or 20 headsets with instructor (this is an average which can vary according to the complexity of the operation and the airport infrastructure)
6. Languages: English / Dutch / French / German / Italian
Equipment-training
1. Aim of the course: Familiarization with Ramp Equipment: proper use of equipment and driving according to the Aviapartner standards and safety procedures.
Acquired competencies ; enables staff to safely drive and position basic and/or specialized equipment on airside
2. Target group: Ramp-staff operating ground service equipment. Unless special agreement, practical training can only be given at the customer’s premises.
3. Required Foreknowledge:
For basic equipment (tractor, conveyor belt, GPU, stairs:
- Ramp Safety Awareness
- Airport Driving License (if applicable)
For specialized equipment (high loader, pushback):
- Ramp Safety Awareness
- Airport Driving License (if applicable)
- Experience with basic equipment
4. Course – Contents:
- “Ready for use” -check
- Proper use of equipment
- Positioning at the aircraft
- Safety procedures
- Specifics depending on type(s) of equipment (to be specified)
5. Timeframe: Depending on type(s) of equipment
6. Languages:
Belgium : Dutch / English / French
France : French / English
Germany : German / English
Italy : Italian / English
Netherlands : Dutch / English
De-icing Training
1. Aim of the course:
- Familiarization with De-/Anti-icing Procedures: to get acquainted with the theoretical and practical basics of de-icing.
- Acquired competencies and licence; enables and licences staff to perform De-/Anti-icing of all aircraft.
2. Target group: Experienced Ramp Services staff
After successful completion of the course, trainees will get an AP Academy Certificate which is valid for one year.
3. Required Foreknowledge:
- Airport Driving Licence (if applicable)
- Basic Ramp safety Course
- Knowledge of the English language
- Experience in ramp-handling
4. Course – Contents:
De-icing/anti-icing Basic/Refresher Course, theoretical training:
- Organizations and regulations
- The need for de-icing (aerodynamics)
- De-icing/anti-icing definitions
- Types of weather
- Responsibility
- AEA tables (The holdover times)
- Refractometers (Water test / ADF test)
- Types of fluids
- Aviapartner documents
- General procedures (de-icing, anti-icing, alternative methods)
- De-icing procedures according to aircraft type
- Communication
- Checks(contamination/anti-icing/post de-icing, pre-taxi and pre-take off check)
- Health and safety / Environment
De-icing/anti-icing Basic Course, practical training:
- Driving the de-icing truck, manipulating the boom
- Spraying procedures
- De-icing procedures according to aircraft-types
- Emergency and safety procedures
- Storage tanks / Filling station
5. Timeframe: Basic theory: 1 day & practical individual training with an instructor: 1 day
Refresher-course (yearly) : 1 day
6. Languages:
Belgium : Dutch / French / English
France : French / English
Netherlands : Dutch / English
Special loads / Spreading & Tie Down Training
1. Aim of the course: Familiarization with loading-procedures for special cargo and basic principles for spreading and tie-down of cargo-loads.
2. Target group: Ops and Ramp Services -staff, involved in loading of special cargo and/or spreading and tie-down of cargo.
After successful completion of the course, trainees will get an AP Academy Certificate
3. Required Foreknowledge: Basic Ramp safety Course
4. Course – Contents:
- Loading procedures for special cargo
- Live animals
- Perishable cargo
- Wet cargo
- Valuable cargo
- Human remains
- Human organs
- Other
- Principles on spreading & tie down
5. Timeframe: 1 day
6. Languages:
Belgium : Dutch / French / English
France : French / English
Germany : German / English
Italy : Italian / English
Netherlands : Dutch / English
Basic Check-in Training
1. Aim of the course: Familiarization with general check-in-procedures.
After successful completion of the course, trainees will be able to perform a manual check-in of passengers and baggage
2. Target group: New check-in-staff
After completion of the course, trainees will receive an AP Academy-certificate
3. Required Foreknowledge: None
4. Course – Contents:
- Aviation terminology
- Luggage : restrictions + DGR-awareness
- Check-in procedures
- Passenger Service : customers & communication
- Special assistance to passengers
- Boarding of passengers
5. Timeframe: Basic training : 2 days
In addition, training for several DCS-systems can be provided (timings on request, depending on the system)
6. Languages:
Belgium : Dutch / French / English
France : French / English
Italy : Italian / English
Netherlands : Dutch / English
Worldtracer (Lost & Found) Training
1. Aim of the course: After completion of the course, attendants should be able to use the Worldtracer Management System in order to create, amend, retrieve and read different types of bag files as well as making rush/expedite bag labels with their appropriate forwarding message.
2. Target group: New Lost & Found-staff
After successful completion of the course, participants will receive an AP Academy-certificate
3. Required Foreknowledge: None
4. Course – Contents:
- General impression Lost & Found Services (organisation & functionalities)
- Passenger documents
- Ticket-reading
- Get familiar with IATA Baggage ID-chart.
- Worldtracer management computer system.; use and creation of files
- Delivery vouchers
- Rush / expedite labels
- Forwarding message and Security messages
- Means of Communication:
- SITA Telex: teletype and action file message
- SITA Worldtracer
- SMS (send Short Text messages through Worldtracer)
- SEA (send emails through Worldtracer)
- Follow-up towards passenger
- Delivery of bags
- Destruction of not allowed items (eg food …)
- Customer service : attitude & communication
5. Timeframe: Basic training : 3 days
6. Languages: Dutch / French / English German
AVI / LAR (Live Animals Regulations) Training
1. Aim of the course: Familiarization with procedures on acceptance and shipping of live animals by air. After completion of the course, participants will know how to accept live animal shipments to be sent by air and how to manage these shipments according to the procedures of IATA, local authorities and airlines.
2. Target group: Cargo acceptance staff dealing with live animals.
After successful completion of the course, participants will receive an AP Academy-certificate.
3. Required Foreknowledge: Basic Cargo – administration
4. Course – Contents:
- Proper use of IATA’s Live Animals Regulations manual
- Government- and airline- regulations.
- Shippers’ and airlines’ responsibilities.
- Classification and identification of live animals.
- Packaging, documentation and marking requirements for live animal shipments.
- Special shipping procedures and considerations for endangered species.
- Delay and emergency handling.
- Load planning and calculation.
- Completion of the Shipper’s Certification for Live Animals, the Notification to Captain (NOTOC) and CITES documentation.
- Exercises
5. Timeframe: Basic training : 2 days
6. Languages: Dutch / French / English
Dangerous Goods Training Cat 6
Staff accepting dangerous goods.
1. Aim of the course: After completion of this course the trainees are able to:
- Deal with all types of dangerous goods covered by the IATA Dangerous Goods Regulations.
- Apply the IATA Dangerous Goods Regulations correctly.
- Accept or reject a shipment correctly by use of an acceptance check list.
2. Target group: All cargo acceptance staff and cargo staff who are responsible for completing the Shipper’s Declaration for Dangerous Goods.
After successful completion of the course, the trainee will receive an IATA- or AP certificate which is valid for 2 years. Aviapartner Holding is recognized by IATA as a Dangerous Goods Training School
3. Required Foreknowledge: Knowledge of the English language
4. Course – Contents:
- General philosophy
- Classification of Dangerous Goods
- List of Dangerous Goods
- Prohibitions – Packing Instructions – Marking and Labelling
- Dangerous goods Transport Documents
- Operator’s Responsibilities / Pilot’s notification (notoc)
- Shipper’s Responsibilities / Shipper’s declaration
- Acceptance procedures
- Recognition of undeclared dangerous goods
- Storage- and loading-procedures
- Provisions for passengers and crew
- Emergency Procedures
- Radioactive Material (optional)
- IATA-test (pass-score is 80%)
5. Timeframe: Basic course: 5 days || Refresher course: 3 days
6. Languages:
Belgium : Dutch / English
France : French
Germany : German / English
Dangerous Goods Training Cat 7 & 8
Staff accepting cargo other than dangerous goods or staff involved in handling, storage and loading of cargo or baggage.
1. Aim of the course: Familiarization with dangerous goods and restrictions.
Acquired competencies & enables staff to handle, store and load dangerous goods in a safe and secure way, according to the standard IATA procedures
2. Target group: All ramp- Baggage- and warehouse- employees.
After successful completion of the course, the trainees will receive an IATA- or AP Academy-certificate which is valid for 2 years.
3. Required Foreknowledge: None
4. Course – Contents:
- General philosophy
- Limitations
- Labelling and Marking
- Documentation and Shipper’s Declaration
- Recognition of undeclared dangerous goods
- Storage and Loading Procedures
- Pilot’s notification (Notoc)
- Provisions for passengers and crew
- Emergency procedures
- Test (pass-rate is 80%)
5. Timeframe: Basic Course : 4 hours || Refresher Course : 3 hours
6. Languages:
Belgium : Dutch / English / French
France : French / English
Germany : German / English
Italy : Italian / English
Netherlands : Dutch / English
Dangerous Goods Training Cat 9
Passenger handling staff.
1. Aim of the course:
- Familiarization with dangerous goods and its restrictions for passenger services.
- Acquired competencies enable staff to detect and inform passengers about dangerous goods in hold-baggage and hand-baggage and to take appropriate action.
2. Target group: All check-in-staff. After successful completion of the course, the trainees will receive an IATA- or AP Academy-certificate which is valid for 2 years.
3. Required Foreknowledge: Basic Check-in.
4. Course – Contents:
- General philosophy
- Limitations
- Labelling and Marking
- Recognition of undeclared dangerous goods
- Storage and Loading Procedures
- Pilot’s notification (Notoc)
- Provisions for passengers and crew
- Emergency procedures
- Test (pass-rate is 80%)
5. Timeframe: Basic Course: 3 hours || Refresher Course: 2 hours
6. Languages:
Belgium : Dutch / English / French
France : French / English
Germany : German / English
Italy : Italian / English
Netherlands : Dutch / English
Dangerous Goods Training Cat 10
For load control
1. Aim of the course: After completion of the course the participants will be able to safely plan the loading of Dangerous Goods on board of passenger and cargo aircraft and will know how to react in case of an incident with these products.
2. Target group: Flight crew members and staff involved in the load planning or loading- supervision of dangerous goods.
Participants who succeed for the test (80%) will receive an IATA- or an AP Academy-certificate which is valid for two years.
3. Required Foreknowledge: None
4. Course – Contents:
- General philosophy
- Limitations
- List of dangerous goods + properties
- Recognition of undeclared dangerous goods
- Storage and Loading procedures
- Pilot’s notification / Notoc
- Provisions for passengers and crew
- Packaging
- Marking and Labelling
- Emergency Procedures
5. Timeframe: 1 day
6. Languages:
Belgium : Dutch / English
France : French
Germany : German / English
Italy : Italian / English
